Student Services, in Outside Hands

Student Services, in Outside Hands | Sara Lipka | Chronicle of Higher Education | 18 June 2010

The article discusses third-party vendors that are sometimes contracted by American colleges and universities to oversee student services and whether such relationships are beneficial. It is noted that accountability and funding issues have made some schools look more carefully at outsourcing to contractors. Such services are becoming more prominent in the field and services are provided by companies such as American Campus Communities and Campus Advantage. Ronald D. Chesbrough, vice president for student affairs at Hastings College in Nebraska, took part in a conference call with an outsourcing firm where they discussed the services offered including student advising and enrollment management. The advisory boards of some of these companies and their marketing efforts are discussed.

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