The Deans of Discontent

The Deans of Discontent | Eric Hoover | The Chronicle of Higher Education | 9 April, 2010

When UVa’s decisions go public, staff members in admissions hear from the denied and parents. Admissions officials are known as counselors, recruiters, and gatekeepers, but in the spring they become something else—the deans of discontent.At selective colleges and universities, the people who evaluate applications must send bad news to thousands and thousands of teenagers each year. Then they must manage disappointment in its many guises. The fiery parent. The blue student. And these days, the anonymous online commenter

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